Shipping Policy

At Adi Jewellery, we are committed to providing our customers in Pakistan with a reliable and efficient shipping experience. Please review our shipping policy below to understand how we handle orders and deliveries.

Processing Time

  • All orders are processed within 1 business day after the payment method is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • If there are any delays in processing your order, we will notify you promptly via email or phone.

Shipping Time

  • We deliver orders across Pakistan within 3-5 working days.
  • Delivery times may vary slightly depending on your location and any unforeseen delays from the courier service.

Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order weight.
  • Free shipping is available for orders above [PKR 2500].

Delivery Areas

We deliver to all major cities and regions across Pakistan. If your area is not serviceable, we will notify you after you place your order.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this number to track your package through the courier service’s website or customer service.

Delivery Issues

If you experience any issues with your delivery, such as:

  1. Lost Packages: Contact us immediately so we can assist in locating your order.
  2. Damaged Goods: If your items arrive damaged, please email us photos of the damaged goods within 48 hours of delivery.
  3. Wrong Items Received: Notify us right away, and we will arrange for a replacement or refund.

Address Changes

If you need to change your shipping address after placing an order, please contact us within 12 hours at adijewelryshop@gmail.com. Address changes cannot be guaranteed after your order has been shipped.

Returns and Refunds

For information on returns and refunds, please refer to our [Return Policy].

Contact Us

If you have any questions or need assistance with your order, feel free to reach out:

Thank you for choosing Adi Jewellery! We are dedicated to delivering your orders safely and on time, right to your doorstep anywhere in Pakistan.

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